EMEA Customer Success Manager — Onsite London

Pylon is seeking a hands-on Customer Success Associate to onboard customers, educate them on features, and help them realize value from the product. This in-person role is based in London, collaborating with the team to shape AI-native support workflows.

You will tailor guidance to each customer’s use case, monitor engagement, and identify opportunities to improve the product experience. A keen interest in dashboards and data-driven insights will help scale success motions.

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