Customer Service Ops Lead — Hybrid, Growth & People

White Stuff in Leicestershire is seeking a Customer Service Operations Lead to drive the performance of the customer service team across channels, ensuring SLAs are met while optimising resources. You will balance pace, quality, care and commercial outcomes in a multi-channel environment.

You’ll lead with warmth, emotional intelligence, and authentic leadership, shaping a highly engaged, emotionally connected team that can operate effectively even when some members work from home.

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