Senior IT Support Lead MSP, Incident Mgmt & Mentoring

Think Cloud in Hull (HU1) is seeking a Senior IT Support Analyst to own complex tickets, mentor the team, and ensure high service levels. The role centers on hands-on technical support, incident management, and collaboration with multi-client environments.

You will work in a fast-paced MSP setting, handling Microsoft 365/Azure, Windows Server, networking and security platforms while maintaining documentation and contributing to process improvements.

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