Stage 2 Housing Ombudsman Lead: Case Leader

Wandle Housing Association Limited. in London seeks a Stage 2 and Housing Ombudsman Lead to oversee all Stage 2 and Ombudsman cases, coordinating with the Housing Ombudsman Service.

You will manage a caseload, guide colleagues, and drive high standards of complaint handling across the organisation. The role requires experience with Stage 2 or complex complaints, deep knowledge of the Housing Ombudsman Code, and the ability to work independently to meet deadlines while maintaining excellent

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