Customer Service Team Lead: Key Accounts & Mentoring

Taylor Higson Newcastle-based manufacturer is seeking an experienced Customer Service Team Leader to head a busy customer service function and manage key accounts. This hands-on role combines team leadership with operational delivery across estimating, planning, production, finance and commercial teams.

The successful candidate will drive high service levels, coach colleagues, monitor KPIs and ensure SOPs are followed, while maintaining accurate records and a safe, organised working environment

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