Digital Banking & Customer Experience Consultant

Company: HSBC
Apply for the Digital Banking & Customer Experience Consultant
Location: Sunderland
Job Description:

HSBC in the United Kingdom is seeking a Customer Service Consultant to be the first point of contact in branch, delivering an outstanding experience and educating customers on HSBC digital services.

You will identify vulnerable customers, handle more complex banking needs, and participate in a 35-hour week Monday to Friday plus Saturday morning. Training is provided; starting salary is £27,200 with a discretionary annual bonus and flexible benefits.

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Posted: September 3rd, 2026