Company: Colibri Digital
Location:
Job Description:
Colibri Digital is seeking a Customer Services Centre Team Leader to join the NGMS Team for our Customer Services. You will oversee incident management, service request fulfilment, and user experience while driving continuous service improvement and operational efficiency.
As Service Owner of the End User Service Desk, you will manage Service Desk analysts, set objectives, monitor SLAs, and push automation and AI initiatives to deliver value to clients and improve CSAT.
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Posted: September 3rd, 2026