Job Introduction
We’re looking for a Guest Services Ambassador to join our fantastic Rapport team of two, supporting a prestigious law firm near Monument.
This role calls for someone with a true can-do attitude, the kind of person who believes “no” simply isn’t in their vocabulary. You’ll be the face of the client, delivering service that is proactive, solution-focused and consistently one step ahead. Anticipating needs, finding smart answers and creating seamless experiences will be second nature.
You’ll bring a warm, polished presence to every interaction and work closely with a supportive team where collaboration comes easily, and everyone is encouraged to find smart solutions and elevate the guest journey.
If you thrive in a positive, people-first environment and love making every moment count, we’d love to hear from you.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; with core hours between 8 AM – 6 PM, however, flexibility is required on occasion between 7 AM – 9 PM)
Salary: £37,500 per annum
What you’ll get
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, complimentary snacks are provided while on duty.
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Provide hospitality support, including catering, event setup and room preparation.
- Greet clients and visitors with warmth, confidence and professionalism.
- Manage calls and inboxes with clarity and a calm, assured approach.
- Escort guests to meeting rooms and assist with coats, luggage and overall comfort.
- Coordinate bookings and guest requests to ensure meetings and visits run seamlessly.
- Adopt a flexible, adaptable approach to ad-hoc duties and any shift or location changes.
- Be a proactive, present team member within a high-performing reception environment.
- Set up and clear down rooms for meetings, events and client hosting.
- Carry out light administrative tasks to support daily operations.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Bring a bright, can-do attitudewhere “no” simply isn’t in your vocabulary.
- Stay confident under pressure and handle multiple requests with calm, clarity and grace.
- Thrive in a fast-paced environment, managing shifting priorities with ease.
- Show flexibility and pride when supporting both guests and colleagues.
- Be a collaborative team playerwho enjoys finding solutions and elevating the experience.
- Engage comfortably with stakeholders at every level, always representing the team with professionalism.
- Ideally possess previous experience in corporate reception.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
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