Operations Data & Process Improvement Lead

Goodlord is seeking a data analytics professional to own the data behind our support operations. You will analyze large volumes of data to understand customer journeys, identify trends, and drive actionable improvements across teams.

You’ll use dashboards to reveal bottlenecks, then craft practical changes that balance efficiency with customer experience. Your work will explore AI and automation opportunities, and you’ll advocate new processes across departments to secure buy-in and successful

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