Night Operations Supervisor

Job Description

Night Operations Supervisor

n

Location: OCS Worldwide (Colnbrook) – 100% On-site. We thrive on face-to-face momentum and hands-on leadership, even when the rest of the world is sleeping. Reporting to: Operations Manager / Hub Manager (with direct responsibility for keeping our core operations running flawlessly). The Mission: We are looking for a relentless, dynamic leader who never settles for second best and thrives under the pressure of a fast-paced environment. You are obsessed with doing things the right way—safeguarding strict regulatory compliance and safety without ever sacrificing speed, efficiency, or our agreed customer service levels.

n

n

Our operational demands are relentless. OCS Worldwide is innovative and nimble, and we need a proactive, razor-sharp Operations Supervisor to spearhead our day-to-day shift of warehouse and fulfilment activities. Your goal is clear: lead and motivate your operational teams, drive maximum operational quality, and ensure our solutions strictly adhere to compliance requirements to guarantee safe, accurate customer deliveries.

n

n

What You Bring to the Table (Experience):

n

n

n
• Operational Mastery: Deep expertise in supervising daily warehouse operations, ensuring every single customer shipment is processed accurately and strictly within tight SLAs.

n

• Relentless Drive: A hard-hitting mentality focused on allocating labour effectively to meet priorities, monitoring workflow, and responding instantly to changing operational demands.

n

• Unyielding Compliance Focus: You interpret and execute on complex regulations flawlessly, ensuring 100% compliance with HMRC Customs, Security regulations, GDPR, and Dangerous Goods procedures. You do it right, every single time.

n

• Elite Team Leadership: You command respect on the warehouse floor. You lead by example, conducting daily shift briefings, managing performance and timekeeping, and actively coaching and mentoring your team members.

n

• Decisive Safety Management: You promote an uncompromising, positive safety culture by carrying out regular inspections, investigating any incidents immediately, and maintaining excellent housekeeping standards.

n

n

n

The Mindset (You Must Be Open To):

n

n
• Driving Continuous Improvement: Finding innovative solutions to reduce operational waste, strip out unnecessary costs, and improve overall efficiency across the shift.

n

• Challenging the Status Quo: Escalating operational issues decisively and implementing rapid, effective solutions rather than waiting for direction.

n

• Unshakeable Resilience: Remaining calm under pressure and highly flexible to cover busy periods and adapt to fast-paced demands.

n

• Customer Obsession: Never forgetting that an elite customer experience drives everything we do, maintaining excellent communication with internal departments to smash customer expectations.

n

n

n

The Package & Impact: This is a highly autonomous, hands-on role requiring you to work a Saturday to Wednesday shift pattern. Your leadership will directly shape our operational performance and customer satisfaction.

n

n

n
• Competitive basic salary, supplemented by dedicated Weekend and Night Allowances.

n

• 20 days annual leave, increasing up to 25 days with continuous service.

n

• Company healthcare scheme enrolments (after 1 year’s continuous service).

n

• Government Workplace Pension Scheme.

n

n

n

Note: Because this role requires critical hands-on supervision, manual handling, and continuous team development within a warehouse environment, it is unsuitable for hybrid or remote working arrangements. We need you on the floor, driving results and leading the team.

n

n

Applications via the OCS Website at https://www.ocsworldwide.co.uk/night-operations-supervisor/

…