Emergency Claims Handler: Calm, Rapid Customer Care

Aviva in the United Kingdom is seeking a Claims Handler / Customer Service to assist customers during emergency breakdowns, coordinate rescue services and manage claims end-to-end. The role is hybrid, with a mix of office and home working and a 37.5-hour week on rotating shifts.

Strong customer service, empathy and IT skills are essential, along with the ability to stay calm under pressure. Training begins in Glasgow with a flexible shift pattern and support from peers.

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