Do you have automotive aftersales experience ? This role is arare opportunity to help build the UK aftersales operation for abrand at the very beginning of its journey. You’ll have genuineinfluence over dealer performance, customer experience and thestandards that define the brand in the UK. Rather thanmaintaining an established network, you’ll help shape itsculture, processes and long-term success, working closely withsenior leadership in a business where good ideas are recognisedand individuals can make a visible impact.”
TITLE : Automotive Regional Aftersales Manager SCOTLAND
Salary : circa £60,000 + 15 % bonus and car (salary ispossibly negotiable for the right person )
Sector : automotive
Location ; Remote/Field based covering SCOTLAND & NORTH England
The role This is a very interesting role and arguably much moreinteresting than a standard Aftersales Manager role . In thisunique role you’re helping to create the UK aftersales networkfrom the ground up. That means your ideas, processes andinfluence genuinely matter . Because the UK operation is stillrelatively small, you’ll work closely with senior leadershiprather than being one of hundreds of regional managers, so thiswill give you much higher visibility across the business and interms of career. This is an excellent opportunity to impact ondealer performance, customer satisfaction, retailer profitability& brand reputation
The role in a nutshell: your job is to make sure the dealers aredoing a great job and that customers stay happy. You’re the linkbetween Head Office and the dealer network. The role will involve40% Dealer visits, 20% Customer cases, 20% Performancemanagement, 10% Meetings & 10% Administration
Duties
· Planning and reviewing dealer performance
· Create improvement plans-of-action
· Check dealer KPIs and the Dealer Balance Scorecard.
· Review customer complaints and identify any urgent cases.
· Look at warranty issues, parts performance and customersatisfaction results.
· Plan your dealer visits for the week
· Meet the Dealer Principal/ Talk to the Aftersales Manager/Walk around the workshop /Review parts stock/Review warrantyperformance
· Take ownership of customer cases and working with thetechnical and warranty teams to resolve dealer issues.
· This is a relationship-led operational role where you’rehelping dealerships become more successful while ensuringcustomers receive the level of service
· Parts sales Management and purchasing
REQUIREMENTS
· Automotive OEM or Dealer Network Experience (Essential)
· Experience if working with Dealer Principals, AftersalesManagers, Service Managers, Parts Managers & Warranty Managers
· Experience managing The Dealer Balance Scorecard(essential)
· Aftersales knowledge ( service/parts/warranties etc )
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