Customer Service Manager

Job Description

Customer Service Manager – Drinks FMCG Business – Southwest London – Up to £40,000 plus package

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This is a rare chance to join one of the leading Drinks FMCG businesses in the country. Our client has partnered exclusively with COREcruitment to grow their customer service team. The business has a range of excellent products, all recognizable and known within both the on & off trade.

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We are looking for a Customer Service Manager to drive the commercial success of the business. The Customer Service Manager will be responsible for delivery day-to-day service operations, providing support to suppliers and buyers, managing order processing, driving efficiencies and supporting cross functionally with all areas of the business.

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This role will be 5 days per week in the West London office.

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What this business offers:

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• A competitive salary and performance-based bonuses.

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• The chance to work with globally recognized brands in an exciting and dynamic industry.

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• A collaborative and supportive work culture.

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Customer Service Manager responsibilities include:

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• Process all customer orders, track status, complete ASN’s and managing shipping and invoicing.

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• Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B and D2C customers. Supporting with service updates.

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• Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.

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• Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.

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• Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.

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• Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.

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The Ideal Customer Service Manager candidate:

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• Proven experience in a customer service role, ideally in FMCG, drinks, hospitality or B2B environments.

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• Previous experience working with systems such as Business Central (Bevica)

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• Excellent communicator with the ability to influence, problem-solve and collaborate cross-functionally.

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• Data-driven mindset with experience using metrics to improve performance.

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• Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.

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• Highly organised, proactive and comfortable working in a fast-moving growth business.

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If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.com

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COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia.

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To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you.

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