Assistant Hospitality Operations Manager

Job Description

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Blue Arrow is currently recruiting for an experienced Assistant Hospitality Operations Manager on behalf of a prestigious client in the Glasgow area.

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This is an exciting opportunity for a hospitality professional with strong operational experience to join a dynamic and fast-paced catering and events environment. The role is heavily focused on conferences, events, delivered catering services and high-profile functions, requiring excellent organisational skills, strong communication abilities and a customer-focused approach.

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Location: Glasgow

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Pay Rate: 15.38 per hour

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Hours: 35 hours per week (5 days over 7, including evenings and weekends as required)

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Contract: Temporary initially, with the potential for a permanent opportunity beyond Christmas

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The Role

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Working closely with the Hospitality Operations Management team, you will support the delivery of high-quality catering and hospitality services across multiple venues. You will assist in leading a team of more than 20 staff, ensuring exceptional service standards are maintained while supporting the successful delivery of conferences, corporate events, VIP functions, weddings and formal dinners.

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Key Responsibilities

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• Support the operational delivery of hospitality and catering services across a range of events and venues.

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• Assist in planning and implementing catering operations for conferences, events and delivered catering services.

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• Provide line management support to supervisors and operational teams.

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• Monitor service standards and ensure excellent customer experiences are consistently delivered.

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• Assist with staff scheduling, payroll administration, stock control and purchasing.

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• Ensure compliance with food safety legislation, health and safety requirements, COSHH regulations and company policies.

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• Support recruitment, induction, training and ongoing development of team members.

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• Assist with performance management, absence management and annual review processes.

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• Work closely with catering management, chefs, supervisors, clients and external stakeholders to ensure successful event delivery.

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• Contribute to the continuous improvement of systems, processes and operating procedures.

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• Deputise for senior management where required.

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About You

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To be successful in this role, you will have:

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• Previous experience within hospitality, catering, events or conference operations management.

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• Strong organisational and task management skills.

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• Excellent communication and interpersonal abilities.

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• Experience supervising or managing hospitality teams.

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• A proactive, hands-on approach with the ability to perform effectively in a busy operational environment.

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• A strong understanding of customer service excellence.

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• Knowledge of food hygiene, health and safety and hospitality industry best practices.

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• Flexibility to work evenings and weekends in line with business requirements.

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What's on Offer

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• Competitive pay rate of 15.38 per hour.

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• 35-hour working week.

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• Opportunity to work within a varied and exciting hospitality and events operation.

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• Immediate start available.

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• Potential for a longer-term or permanent opportunity following the initial temporary assignment.

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Interviews are taking place ASAP, with an immediate start available for the successful candidate.

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To apply, please submit your CV today.

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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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