Store Customer Experience Lead – People & Ops

Sainsbury’s Supermarkets Ltd. in Bath is seeking a Customer Experience Manager to lead store operations and deliver outstanding service. You will oversee checkout and front‑line operations, coach a team, and ensure KPI targets are met while maintaining a positive customer environment.

Role involves managing daily store performance, handling disciplinaries when needed, and stepping up to run the store during absence of senior leadership. A strong focus on people and customer care is essential.

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