Customer Resolution Leader – Elevate Service & Retention

Michael Page is seeking a Customer Resolution Team Leader in the UK to head an 8-person team handling complaints, escalations and customer recovery. You will drive fair outcomes, coach staff and analyse trends to reduce repeat issues while upholding a customer-first culture.

Based in Rotherham, the role offers a permanent, full-time position with a competitive salary. The role emphasizes empathy, strong communication, and the ability to improve processes and service levels across the

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