Contract Support / Maintenance Planner

Contract Support / Maintenance Planner

Location: High-End Commercial HQ – KT20

Salary: £32,500

Hours: Monday to Friday, 40 hours per week

The Role

We are looking for a highly motivated Contract Support / Maintenance Planner to join the on-site FM team. This is a very client-facing role, working closely with the client and wider facilities team to ensure excellent service delivery and maintain the strong relationship already established on site.

Key Responsibilities

• Manage the day-to-day work order process for planned and reactive maintenance
• Own and manage the 52-week planned maintenance schedule
• Liaise with subcontractors and suppliers to book in works and services
• Chase service reports, paperwork and supporting documentation
• Raise and manage purchase orders
• Ensure all contractor documentation is received, verified and kept up to date
• Manage remedial works and ensure jobs are completed within agreed SLAs and KPIs
• Maintain accurate records on the E-Logbook system
• Work closely with the on-site M&E team and wider FM team
• Maintain strong, professional relationships with the client, contractors and suppliers
• Support statutory compliance across the maintenance function
• Assist with monthly billing, financial reporting and relevant CBRE processes
• Ensure goods received and completed works are receipted in a timely manner

About You

• Previous experience in Contract Support, Maintenance Planning, FM Administration or a similar role
• Understanding of planned and reactive maintenance
• Strong customer service and communication skills
• Confident working directly with clients, contractors and suppliers
• Good working knowledge of Outlook, Word and Excel, including basic formulas and VLOOKUPs
• Experience with systems such as Oracle, Service Insight or E-Logbooks would be advantageous

Package & Benefits

• £32,500 salary
• Monday to Friday, 40-hour week
• Very client-facing position with an excellent existing client relationship
• 25 days holiday + Bank Holidays
• Company pension
• Employee discount schemes
• Further training and development opportunities
• Clear career progression
• On-site parking
• Subsidised restaurant
• Free Nuffield Health gym access

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