Legal Implementation Specialist
Permanent, full-time | Delivery Team | Luminance
About Luminance Luminance is the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is transforming how legal teams work around the world.
The opportunity As a Legal Implementation Specialist, you take customers from contract signature through to confident, independent use of the Luminance platform.
This is a high-throughput role. You will run several implementations concurrently, working alongside Customer Success Managers and cross-functional teams to understand each customer’s objectives, configure the platform for defined legal use cases, deliver training and guide customers towards effective, scalable ways of working.
You will apply the delivery patterns the team has established – and help sharpen them. If you want to build deep expertise in legal technology, AI-enabled contracting and enterprise software delivery, this is the role that gives you the reps to do it.
What you’ll doDevelop deep working knowledge of the Luminance platform – its core functionality, configuration options and principal legal use casesLead customer scoping and discovery sessions to understand objectives, contracting processes, user requirements and implementation prioritiesTranslate those requirements into clear, scalable configurations, in line with established implementation standards and best practiceManage a portfolio of concurrent implementations against agreed timelines, milestones and delivery outcomes, keeping plans, records and handover documentation currentDeliver Luminaries training sessions to customer user groups, adapting to different roles and levels of technical confidenceExplain platform functionality, behaviour, trade-offs and limitations clearly and crediblyGuide customers towards recommended best practice, constructively redirecting requests that would create unnecessary complexity or reduce long-term valueIdentify and elevate risks, dependencies and gaps early, with clear recommendations for resolution
Work with Customer Success, Product, Training and Support to resolve issues and deliver a cohesive customer experience
Capture recurring customer needs and repeatable patterns, and feed them back into the team’s playbooks and delivery processes
What success looks likeCustomers reach meaningful value quickly and use the platform confidently and independentlyImplementations land against agreed milestones, with minimal avoidable reworkRequirements become effective configurations without unnecessary complexityRisks and delivery issues surface early rather than lateWhat you learn on one implementation makes the next one faster
What we’re looking forExperience in a client-facing B2B SaaS role – implementation, onboarding, professional services, solutions delivery or customer success – and/or relevant legal experienceThe ability to understand legal contracts, negotiation positions, approval processes and commerical workflowsStrong project management and organisational skills: several implementations at different stages, held accurately, in a fast-paced delivery environmentStrong communication and interpersonal skills, with the confidence to lead scoping sessions, project updates and training for legal, commercial and operational stakeholdersSound judgement – the ability to distinguish a genuine customer requirement from a product limitation, and both from an opportunity to recommend a better approachA proactive, self-directed and accountable working style, with the analytical ability to turn ambiguity into a clear course of actionThe ability to learn complex software quickly and apply that knowledge across different customer scenariosExperience crafting effective prompts for AI systems, or a demonstrable ability to develop this capability quicklyGenuine interest in the intersection of legal services, enterprise software and emerging AI technologiesAn undergraduate degree at 2:1 level, a GPA of 3.5 or above, or an equivalent qualification
DesirableAn understanding of contract law and commercial agreements, or experience reviewing, negotiating or supporting the negotiation of contractsFamiliarity with contract lifecycle management, legal operations or legal technologyExperience implementing enterprise software within legal, procurement, compliance or commercial teamsExperience in a high-volume implementation, onboarding or professional-services environment
Additional detailsPermanent, full-timeCustomer-facing and implementation-focused, within our global Delivery TeamClear progression through defined levels within the Legal Implementation functionSome travel may be required, depending on customer and business needs
- About Luminance
- The opportunity
- What you’ll do
- What success looks like
- What we’re looking for
- Desirable
- Additional details
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