Company: Pelion
Location: Glasgow
Job Description:
Pelion seeks a Technical Support Lead to head a distributed team across EU and North American time zones, owning incident, problem and change processes to ensure fast, high-quality resolutions for a global customer base. The role blends hands-on technical troubleshooting with service management discipline and external-facing guidance.
You will drive continuous improvement in workflows, escalation paths and knowledge management, collaborating with Service Delivery and Engineering to maintain
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Posted: September 4th, 2026