Customer Success & Product Insights Specialist

QuantumLoopAI in London (Canary Wharf) is seeking a Customer Support and Product Specialist to sit at the intersection of customer success, product and engineering. You will manage GP practice inquiries, review feedback, and help translate insights into product improvements, while ensuring NHS patient care quality.

You will own relationships with practice managers, coordinate issue resolution, test fixes and contribute to QA, helping shape EMMA’s evolution as we scale.

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