Blue Arrow is currently recruiting for an experienced Assistant Hospitality Operations Manager on behalf of a prestigious client in the Glasgow area.
This is an exciting opportunity for a hospitality professional with strong operational experience to join a dynamic and fast-paced catering and events environment. The role is heavily focused on conferences, events, delivered catering services and high-profile functions, requiring excellent organisational skills, strong communication abilities and a customer-focused approach.
Location: Glasgow
Pay Rate: £15.38 per hour
Hours: 35 hours per week (5 days over 7, including evenings and weekends as required)
Contract: Temporary initially, with the potential for a permanent opportunity beyond Christmas
The Role
Working closely with the Hospitality Operations Management team, you will support the delivery of high-quality catering and hospitality services across multiple venues. You will assist in leading a team of more than 20 staff, ensuring exceptional service standards are maintained while supporting the successful delivery of conferences, corporate events, VIP functions, weddings and formal dinners.
Key Responsibilities
- Support the operational delivery of hospitality and catering services across a range of events and venues.
- Assist in planning and implementing catering operations for conferences, events and delivered catering services.
- Provide line management support to supervisors and operational teams.
- Monitor service standards and ensure excellent customer experiences are consistently delivered.
- Assist with staff scheduling, payroll administration, stock control and purchasing.
- Ensure compliance with food safety legislation, health and safety requirements, COSHH regulations and company policies.
- Support recruitment, induction, training and ongoing development of team members.
- Assist with performance management, absence management and annual review processes.
- Work closely with catering management, chefs, supervisors, clients and external stakeholders to ensure successful event delivery.
- Contribute to the continuous improvement of systems, processes and operating procedures.
- Deputise for senior management where required.
About You
To be successful in this role, you will have:
- Previous experience within hospitality, catering, events or conference operations management.
- Strong organisational and task management skills.
- Excellent communication and interpersonal abilities.
- Experience supervising or managing hospitality teams.
- A proactive, hands-on approach with the ability to perform effectively in a busy operational environment.
- A strong understanding of customer service excellence.
- Knowledge of food hygiene, health and safety and hospitality industry best practices.
- Flexibility to work evenings and weekends in line with business requirements.
What’s on Offer
- Competitive pay rate of £15.38 per hour.
- 35-hour working week.
- Opportunity to work within a varied and exciting hospitality and events operation.
- Immediate start available.
- Potential for a longer-term or permanent opportunity following the initial temporary assignment.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
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