Business Travel Consultant

Job Description

CTI (Cisalpina Tours International) with over 50 years of experience, is a leading Travel Management Company in the Business Travel sector.

n

It is part of MSC Group, global leader in maritime transport and third-largest player in the cruise industry, with operations in 150 countries and over 150.000 employees worldwide.

n

In alignment with our ambitious international expansion, we are actively seeking experienced Business Travel Consultants to play a key role in contributing to its success.

n

n

THE ROLE

n

As a Business Travel Consultant at CTI, you will be responsible for:

n

n
• Booking all aspects of Business Travel including flights, rail, hotel, car hire, and taxi reservations.

n

• Issuing tickets, handling possible changes, cancellations, and refunds.

n

• Managing the entire inquiry process, from searching for various fares and travel options to presenting optimal solutions to the client.

n

• Exploring and researching everything from low-cost options through to round the world itineraries.

n

• Overseeing each booking, ensuring client profile details are considered, travel policies are adhered to, and advising on necessary VISA requirements.

n

• Responding to emails and calls within the client's SLA (Service Level Agreement).

n

• Managing travel projects, ranging from individual reservations to large groups.

n

• Providing alternative options to clients within their travel policy.

n

n

n

WHAT WE ARE LOOKING FOR IN YOU

n

Our ideal candidate possesses:

n

n
• Practical, hands-on experience specifically with at least one of the following major Global Distribution Systems (GDS): AMADEUS, GALILEO, or SABRE.

n

• Confident and clear spoken and written English. Additional language skills are considered a plus.

n

• Proficiency in technology products, including Outlook, Word, Excel, PowerPoint, and Google Docs.

n

• Outstanding geographical and product knowledge of destinations and airlines.

n

• Strong organizational skills and excellent customer service and communication abilities.

n

• A passion for travel and a commitment to delivering service excellence.

n

n

n

THE OFFER

n

We provide:

n

n
• Competitive salary based on your professional profile and experience, together with company benefits.

n

• Permanent contract, subject to an initial probationary period.

n

• Full-time position: Monday to Friday, 37.5 hours per week.

n

• Hybrid working model: flexibility to work from home 2 days per week and from our office 3 days per week.

n

n

Where? This opportunity is available at either of our two office locations:

n

Stockley Park, Uxbridge

n

Woking

n

Please make sure to select the office location you are applying for when answering the pre-screening questions.

n

n

➡️ Can you picture yourself in this role and see that you match what we’re looking for? Apply now and let’s get to know each other!

…