Senior Complaints Operations Leader (Hybrid)

Lendable is seeking a Senior Complaints Operations Manager to lead the complaints function across multiple product lines, reporting to the Director of Complaints, Fraud and Financial Crime. You will drive strategic direction, ensure FCA DISP compliance, and foster a data-driven, high-performance team culture.

In this role you will own root-cause analysis, remediation programs, and cross-functional partnerships to improve customer outcomes while leveraging in-house tech and AI to speed resolution

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