Resident Liaison & Customer Experience Officer

Mears Group PLC in Peterborough is seeking a Customer Liaison Officer to act as the main contact between residents, the Council and our operational teams. The role involves informing and supporting customers throughout planned and responsive maintenance, handling enquiries and complaints, and promoting resident engagement.

The position is full time, permanent, 42.5 hours per week (Mon-Fri, 8am–5pm). A driving licence and MS Office proficiency are required, with a company van and fuel card

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