Customer Service Leader – Key Accounts

Carlisle Brass, part of the ASSA ABLOY group, is seeking a Customer Service Coordinator to lead and coach a dynamic team in Carlisle. You will drive excellent customer service, mentor staff, and support the Customer Service Manager in delivering a first-call resolution experience for architectural ironmongery clients.

The role focuses on sustaining high service levels, operational efficiency, and strong collaboration with internal teams to ensure on-time despatches and customer satisfaction.

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