Introduction
Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community are recruiting for a Level 2 Customer Service Apprentice. They focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.
About the Employer
Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community. We focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.
What You’ll Do
- Welcome customers and patients and provide friendly, professional customer service
- Serve customers at the pharmacy counter and respond to routine enquiries appropriately
- Support prescription collection and help direct patients to the pharmacist when advice is required
- Process till transactions and handle payments accurately
- Help maintain stock levels, receive deliveries, replenish shelves and keep displays tidy
- Support the team with general administrative and day-to-day pharmacy duties
- Maintain patient confidentiality and follow pharmacy procedures at all times
- Complete the Level 2 Customer Service Practitioner apprenticeship alongside practical workplace training
Training Outcome
There may be an opportunity for a permanent position for the right candidate with further training and development within community pharmacy.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Professional attitude
- Reliable and punctual
Qualifications
- Essential – GCSE – English and Maths or Level 2 FS – A*-C/9-4 or Level 2 FS
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: On rota basis between 8.00am and 6.30pm, Monday to Friday. Occasional Saturday mornings, 9.00am – 12 noon. Two apprenticeship positions (one has already been filled). Apprentices will normally alternate morning and afternoon shifts, on a rotating weekly basis.
Expected Duration: 1 Year
Training Provider: JUNIPER TRAINING LIMITED
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