Customer Success Contractor – Start-up
Location: Fully remote
Contract: 3 months, with potential to become permanent
Start: ASAP ideally Monday, 14th September
A local start-up is looking for a practical, commercially minded Customer Success contractor to build the foundations of its customer success function.
With enterprise customers coming on board, youll help put the right systems, processes and customer-management approach in place from the ground up.
What youll do
- Set up lean, scalable customer success systems and processes
- Establish a clear customer onboarding and ongoing management journey
- Get familiar with the product and introduce structure around customer interactions
- Help prepare the business to support incoming enterprise contracts
- Work with tools such as Zendesk or similar platforms
What were looking for
- Customer Success experience, ideally in a startup or scaling environment
- Experience creating or improving CS processes and systems
- Comfortable working independently and building structure from ambiguity
- Practical, hands-on and commercially aware
- Familiarity with Zendesk or comparable CS tooling
This is not a large-scale leadership role. Were looking for someone who understands what great customer success should look like and can build a lean, effective function.
If you are interested, please apply.
Skills:Customer success Zendesk Startup
Benefits:Work From Home
WHJS1_NI
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