Clearance Team Support Officer – Birmingham

Job Description

Clearance Team Support Officer – Birmingham About the job nJob summary nnDiscover a career in your hands at HMRC. Whether you‘re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it‘s really like to work at HMRC.nnVisit our YouTube channel to watch the full series and come and discover your potential.nnThe Clearance and Counteraction Team sits within CT Structure in BAI, HMRC Strategy & Policy and is a small, friendly multi-grade team based in Birmingham. The team receives over 11,000 clearance applications yearly which must be dealt within a 30-day statutory time limit.nnA clearance is a statement that, given the facts and in the circumstances described in the application, HMRC would not wish to invoke specified anti-avoidance provisions or that there will be a particular tax outcome. The transactions involved are mainly associated with corporate reorganisations. nnAs a Clearance Team Support Officer, you will play a key role in supporting a multi-grade team of tax advisers, working closely with colleagues across all grades to ensure clearance applications and related correspondence are handled within strict deadlines.nJob description nnThe role is to carry out administrative and data management tasks, ensuring efficient processing of clearance applications.nRole responsibilities include: nn

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• Recording applications and creating risk assessment sheets from our external mailbox/Digital Mail Service queue

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• Maintaining and updating clearance databases

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• Preparing and issuing clearance letters

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• Coordinating the transfer of paper records to and from remote storage

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• Responding to enquiries regarding the progress of clearance applications, referring complex cases to the appropriate adviser

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• Managing the internal mailbox to share clearance information with colleagues

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• Keeping a database of referrals from internal colleagues

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nnPlease note that duties are not limited to the above and may include other business functions as required. nPerson specification nnWe are looking for a motivated and enthusiastic individual who thrives in a fast-paced environment.nYou must be: nn

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• Highly organised

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• A team-player working flexibly to support colleagues

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• Capable of managing multiple priorities while maintaining attention to detail

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nEssential Criteria: nn

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• Proven ability to organise and prioritise a varied workload, manage multiple tasks at pace and consistently deliver high-quality work to tight deadlines

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• Strong experience and proficient use of Microsoft 365 applications (including Outlook, Word, Excel and SharePoint) in a work environment

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nBehaviours nnWe‘ll assess you against these behaviours during the selection process:nn

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• Delivering at Pace

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nBenefits nnAlongside your salary of 28,016, HM Revenue and Customs contributes 8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).nnHMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.nnWe offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.nn

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• Pension – We make contributions to our colleagues‘ Alpha pension equal to at least 28.97% of their salary.

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• Family friendly policies.

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• Personal support.

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• Coaching and development.

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nnTo find out more about HMRC benefits and find out what it‘s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServicenThings you need to know nArtificial intelligence nnArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.nSelection process details nnThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.nHow to Apply nnAs part of the application process, you will be asked to provide the following:nn

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• A name-blind CV, to include your job history , covering up to your last 3 jobs/roles, 100 words max per role.

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• A 500-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification.

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• Separate 250-word statement for the specified Behaviour: Delivering at Pace.

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nnFurther details around what this will entail are listed on the application form.nSift nnIn the event of a large number of applications being received, an initial sift may be held on your behaviour statement .nnAt full sift your behaviour statement, your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.nnWe may also raise the score required at any stage of the process if we receive a high number of applications.nInterview nnDuring the panel interview, you will be asked experience-based questions to assess what you are capable of and strength-based questions to assess your motivations relevant to the role.n( This is an example of a strengths-based question) :nn‘It is often said that the customer‘s needs should come first. To what extent do you agree or disagree with this statement?‘nnThere is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.nnInterviews will take place face to face in Birmingham. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.nEligibility nnPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – (insert vacancy ref) & vacancy closing date (insert date)‘. nnTo check that you are eligible to apply for this role, please review the eligibility information before submitting your application.nThis role is not eligible for skilled worker sponsorship. nnThe Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of 41,700. In some cases, the minimum can be reduced to 33,400 (via ‘tradable points‘) but this role pays below both amounts, and therefore is not eligible.nThe HMRC app can help you with your application nnThe HMRC app can provide you with your past 5 years‘ employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet.nHow to download the HMRC app and sign up for an account nnDownload the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You‘ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.nReserve List nnA reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles – if this applies to you, we‘ll let you know via your Civil Service Jobs account.nMerit List nnAfter interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.nCriminal Record Check nnApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.nHybrid working at HMRC nnHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). nReasonable Adjustments nnWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.nnIf you need a change to be made so that you can make your application, you should: nn

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• Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.

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nnComplete the ‘Assistance required‘ section in the ‘Additional requirements‘ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you‘re deaf, a Language Service Professional.nImportant information for existing HMRC contractual homeworkers nnPlease note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.nTerms and Conditions nnCustomer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.nnHMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.nnThe Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.nnAny instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. nnRecording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.nnQuestions relating to an individual application must be emailed as detailed later in this advert.nnApplicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant‘s details held on the IFD will be refused employment. nnA candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.nnNew entrants will join on the minimum of the pay band.nnPlease note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.nnIf you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants‘ section.nnFor more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants – GOV.UK.nnFeedback will only be provided if you attend an interview or assessment.nSecurity nnSuccessful candidates must undergo a standard (or equivalent) criminal record check.nnPeople working with government assets must complete baseline personnel security standard (opens in new window) checks.nNationality requirements nnThis job is broadly open to the following groups:nn

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• UK nationals

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• nationals of the Republic of Ireland

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• nationals of Commonwealth countries who have the right to work in the UK

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• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

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• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

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• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

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• Turkish nationals, and certain family

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