Senior Business Analyst – Birmingham Regional Centre – Arena Central

Job Description

Senior Business Analyst – Birmingham Regional Centre – Arena Central About the job nJob summary nnDiscover a career in your hands at HMRC. Whether you‘re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it‘s really like to work at HMRC.nnVisit our YouTube channel to watch the full series and come and discover your potential.nnWe‘re looking for a Senior Business Analyst to lead and deliver high-quality business analysis across one or more business areas. You‘ll work in a dynamic, agile environment, collaborating with multidisciplinary teams and senior stakeholders to drive transformation and continuous improvement.nnThis role may require occasional travel across the UK, including overnight stays. Your office location is contractual, and attendance at that location will be expected as required by the business.nJob description nnThis role aligns with the Senior Business Analyst profile within the Government Digital and Data Profession Capability Framework.nnFor more information please visit the Government Digital and Data Profession Capability Framework (opens in a new window)nnYou‘ll be part of HMRC‘s Business Analysis Practice, within the Chief Digital Product Office (CDPO), which sits in the Chief Digital Information Office (CDIO). You‘ll be assigned to one of our work areas which includes: nnBusiness Tax nnPersonal Tax nnCustomer Engagement nnFinance & Corporate Services nnResponse, Exceptions & Analytics nnSecurity and Resilience Portfolio nnValuation Office nKey Responsibilities nBusiness Analysis Delivery: nn

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• Lead the planning and execution of business analysis activities across projects and programmes.

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• Apply BA Practice principles, standards, and methodologies to ensure consistent, high-quality outcomes.

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• Identify and define business problems, opportunities, and solutions through evidence-based analysis.

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• Work independently or as part of a delivery/scrum team throughout stages of the delivery lifecycle.

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nLeadership & Mentoring: nn

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• Provide guidance and support to Business Analysts within your area.

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• Act as a mentor and escalation point, promoting best practice and professional growth.

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nStakeholder Engagement & Collaboration: nn

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• Build strong relationships with stakeholders across business and technical domains.

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• Facilitate workshops, interviews, and other engagement activities to gather and validate requirements.

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• Communicate findings and recommendations clearly to varied audiences.

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nWork Allocation & Planning: nn

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• Manage and assess current and future work allocations.

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• Collaborate with planning and delivery teams to understand pipeline demand.

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• Optimise resource allocation and prioritisation across projects.

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nPractice Development: nn

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• Contribute to the evolution of the BA Practice through insight sharing and capability development.

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• Champion the value of business analysis across the organisation.

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nPerson specification n Skills & Abilities nn

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• Proven leadership and team management skills.

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• Strong analytical and problem-solving capabilities.

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• Excellent stakeholder engagement and negotiation skills.

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• Skilled in facilitating collaboration and managing change.

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• Highly organised with strong planning abilities.

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• Comfortable working in agile and dynamic environments.

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nCommunication: nn

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• Exceptional written and verbal communication skills.

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• Ability to present complex information clearly to varied audiences.

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• Skilled in active listening and influencing.

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nValues & Behaviours: nn

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• Committed to continuous improvement and professional development.

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• Advocates inclusive and collaborative working.

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• Demonstrates integrity, accountability, and a user-focused mindset.

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nEssential Criteria nn

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• Extensive experience as a Business Analyst in complex enterprise environments.

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• Proven ability to operate in highly complex problem spaces across multiple business domains.

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• Demonstrated leadership within the BA community, internally and externally.

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• Strong stakeholder management at senior levels.

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• Experience in people or functional management (e.g., line management, coaching).

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• Collaborative and mentoring mindset, supporting BA development.

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• Experience working in agile, digital, or transformation programmes.

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n Desirable Criteria nn

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• Experience mentoring or supporting junior analysts.

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• Familiarity with government or public sector environments.

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• Participation in professional BA communities or forums.

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nFurther Location Information nnPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)‘ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.nOffice Closures nnIf your location preference is for one of the following sites, it‘s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.nnFor more information on where you might be working, review this information on our locations (opens in a new window)nnThese sites are:nn

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• Benton Park View, Newcastle – moving to Pilgrims Quarter, Newcastle

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• Telford Plaza, Telford – moving to Parkside Court, Telford

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nnYou will be given more information about what this means at the job offer stage.nLeeds Location nnMoves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC‘s Moves Adjustment Payment guidance.nBehaviours nnWe‘ll assess you against these behaviours during the selection process:nn

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• Communicating and Influencing

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• Leadership

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• Making Effective Decisions

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• Delivering at Pace

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nBenefits nnAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).nnHMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.nnWe offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.nn

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• Pension – We make contributions to our colleagues‘ Alpha pension equal to at least 28.97% of their salary.

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• Family friendly policies.

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• Personal support.

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• Coaching and development.

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nnTo find out more about HMRC benefits and find out what it‘s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServicenThings you need to know nArtificial intelligence nnArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.nSelection process details nnThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.nHow to Apply nnAs part of the application process, you will be asked to provide the following:nn

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• A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 3 roles (100 words per role), giving a brief summary of what you delivered and any key achievements in each role and any Qualifications you hold.

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• A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

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• Separate 250-word statements addressing the specified Behaviours, Communicating and Influencing (Lead Behaviour), Leadership, Making Effective Decisions and Delivering at pace

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nnPlease evidence any Desirable Criteria where applicable, (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.nnFurther details around what this will entail are listed on the application form.nnPrior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage. If you have any queries about the assessment, or require any reasonable adjustments, please contact Further details around what this will entail are listed on the application form.nSift nnIn the event of a large number of applications being received, an initial sift may be held on your Personal Statement.nnAt full sift all behaviour statements, your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.nnWe may also raise the score required at any stage of the process if we receive a high number of applications.nInterview nnDuring the panel interview, you will be asked Behaviour-based questions to explore in detail what you are capable of.nnInterviews will take place via video link. Sift and interview dates to be confirmed.nEligibility nnPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – (insert vacancy ref) & vacancy closing date (insert date)‘. nnTo check that you are eligible to apply for this role, please review the eligibility information before submitting your application.nnExceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.nSponsorship nnWe have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.nThe HMRC app can help you with your application nnThe HMRC app can provide you with your past 5 years‘ employment history, making the process of filling in your application quicker and easier.nnIf successful in your application, you will need your National Insurance number for the onboarding process.nnDownload the HMRC app now and save your National Insurance number to your digital phone wallet.nHow to download the HMRC app and sign up for an account nnDownload the free HMRC app from the App Store or Google Play store. nnIf you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.nnYou‘ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.nnYou can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.nReserve List nnA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we‘ll let you know via your Civil Service Jobs account.nMerit List nnAfter interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.nCriminal Record Check nnApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.nHybrid working at HMRC nnHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). nReasonable Adjustments nnWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support whe

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