Audio Visual Onsite Team Lead

Prospero Integrated are working with a leading global audio visual integrator who specialise in providing AV and event services across multiple client partnerships, globally.

Key Responsibilities

Management:

• Direct management of onsite technician (s) and cover technicians.
• Service Improvements – work with the Client to identify service improvements.
• Incident management – manage process lifecycle as per client’s internal processes.
• Discipline – maintain an organised and professional environment where the team are managed to meet and exceed client standards.
• Performance Management – regular 1 to 1 meetings with direct reports, performance improvement plans if required.
• Staff Development – skills matrix, training requirements.
• Daily workload management and allocation for all resources.
• Make suggestions for service improvements drawing on metrics, experience and feedback.
• Attend service review meetings and pre stats.

On-site Support:

• Management of Client tickets/incidents through ticketing portal.
• Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces.
• Executive white glove meeting support/set up.
• Supporting of internal customers regarding the services on a day to day basis.
• Event support & management (local/hybrid).
• Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
• Equipment maintenance including Break-fix & local repairs.
• Local critical spares/consumables management.
• Coordination & scheduling of preventative maintenance visits.
• 3rd party & service dependency coordination.
• Booking in/out of goods via loading bay.
• Submission of RAMS.
• Assist with building AV power downs / up checks.Administration:

Administration:

• Management of site documentation.
• Daily & Weekly Operations Meetings – staff requirements, technical requirements, room health status, AV charges.
• Weekly Events Scheduling Forecast – staff requirements, training requirements.
• Staff rota and holiday requests.
• Service Requests – decision maker regarding service requests for their respective locations.
• Maintenance – ensure that all spaces are being regularly checked by technicians in line with existing procedures.
• Business Liaison – client communication, feedback and operational status.
• Financial – purchases, overtime.
• Equipment Inventory & Tracking.
• Reporting Metrics

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