Technical Advisor

• Shall serve as Technical Adviser and report to Head of R&D Services (Technical Assistance Group)




• Based in UK dedicated to local customer activities at their site (Hampshire)




• Ensure full customer satisfaction by providing high level of technical services and close relationship

ROLE AND ACTIVITIES:

Provide Technical Services to customer to:

• Ensure and assist customer design in security ink formulations




• Advise from an ink and solution perspective on any customer projects on linking ink formulations to new design software digital proofs, printing proofs and to factory formulations




• Answer any queries customer has on site or refer to query to Global HQ.




• Find solution to technical issues and reinforce technical knowledge to customer




• Ensure the optimal use of our products to the customer and optimise current products and solutions (in collaboration with the headquarters when necessary)




• In charge of technical visit report/monthly activity report, follow-up and communication (in collaboration with the headquarters when necessary)




• Ensure efficient, timely and documented product complaint treatment (NC) (in collaboration with the headquarters when necessary)

PROFILE:

• Engineering degree in Chemistry or equivalent in printing industry (3-5 years’ experience in chemical or printing industry is an advantage)




• Flexible and willing to possibility travel to different customer sites when needed




• Demonstrated ability in managing multiple tasks/projects along with the ability to work in a fast-paced team environment independently




• Ability to establish credibility with internal & external stakeholders, strong ethics and customer orientation




• Excellent communication & interpersonal skills

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