Monitoring Lead – AI-Driven Event Management | Hybrid

Version 1 is seeking an experienced Monitoring Lead for its ASPIRE Global Service Centre to own the Event Management tooling environment and guide strategic direction. You will lead automation, AI-driven improvements, and cross-functional collaboration across Service Desk, L2, L3 and Infrastructure teams.

The role emphasises proactive incident management, tool upgrades, and seamless customer transitions, leveraging platforms such as Opsview, ServiceNow and Engage/ConnectWise.

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