Customer Support Engineer

We are seeking a Customer Support Engineer in Northamptonshire to provide technical support to customers across the installation, maintenance and operation of specialist technical systems.

This is an excellent opportunity for an engineer with a strong technical and customer-facing background to work across UK and worldwide projects, supporting customers, site activities, technical troubleshooting, demonstrations and training.

Please note: Unfortunately, visa sponsorship is not available for this position.

Key Responsibilities of a Customer Support Engineer

• Provide technical support to customers across the installation, operation and maintenance of specialist technical systems.
• Carry out site surveys across UK and worldwide locations, including fixed, mobile and ship-based sites.
• Install and support the commissioning of specialist communication and monitoring systems.
• Support the installation and maintenance of air-to-ground communication links worldwide.
• Carry out 2nd line repairs and technical fault finding within the factory workshop.
• Support Factory Acceptance Testing both in the UK and worldwide.
• Attend customer sites to provide maintenance and technical support.
• Support customer trials and assist with the preparation of trial plans.
• Provide technical support during customer demonstrations.
• Produce technical documentation, including system manuals and white papers.
• Develop and deliver technical training courses covering specialist equipment.
• Capture customer technical requirements and provide technical input to support the Sales team.
• Coordinate installation materials, shipping and customs documentation where required.

Requirements of a Customer Support Engineer

• Experience in a technical customer support, field service, engineering or similar role.
• Experience supporting complex technical systems, ideally within communications, defence or a related industry.
• Strong fault-finding and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Experience with installation, maintenance, testing or commissioning of technical equipment.
• Excellent communication and customer-facing skills, with the ability to build strong relationships with customers.
• Ability to explain technical information clearly to a range of audiences.
• Strong organisational and time-management skills, with the ability to manage multiple customer requirements.
• Experience producing technical documentation, reports or system manuals would be beneficial.
• Experience delivering technical training would be advantageous.
• High attention to detail and a strong understanding of working within regulated or compliance-driven environments.
• Willingness and ability to travel extensively across the UK and internationally.

Please note: Unfortunately, visa sponsorship is not available for this position.

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