Hybrid IT Support Analyst – First Line

Agilis Recruitment Ltd. is partnering with an established organisation to recruit a 1st Line Support Analyst on a full-time, permanent basis in a hybrid environment in the United Kingdom.

You will deliver first-line IT support to end users, troubleshoot a range of hardware, software, and connectivity issues, and record incidents with ServiceNow while aiming to meet SLAs. The role suits someone with a customer-service mindset, basic technical understanding, and a genuine interest in developing

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