Employee Services Officer

Company: Newcastle City Council
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Location: Newcastle upon Tyne
Job Description:

We are seeking an Employee Services Officer to join our dynamic team within a Payroll and HR Administration environment providing services to the Council, Schools, Trusts and Multi Academies Trusts. This is an exciting opportunity for a detail-oriented professional who thrives in a high-volume setting and is passionate about delivering exceptional service.

About the Role:

As an Employee Services Officer, you will manage the full employment lifecycle from onboarding new starters to processing leavers, while ensuring accuracy and compliance.

Responsibilities:

  • Posting job adverts and supporting managers through the full onboarding process.
  • Preparing and processing monthly payroll, including additional hours, allowances, and contractual changes.
  • Managing HR administration tasks such as issuing contracts and maintaining employee records.
  • Monitoring sickness, maternity, paternity, and shared parental leave.
  • Providing excellent customer care and meeting tight deadlines in a high-volume environment.

What We’re Looking For:

  • Experience in HR administration or payroll.
  • Good organisation and time management skills
  • Strong attention to detail and ability to work under pressure.
  • Excellent communication and customer service skills.

What We Offer:

  • Flexible working hours (7am–7pm) under our flexi system.
  • Hybrid working: minimum 2 days in the office after training.
  • 25 days annual leave plus 8 bank holidays (rising to 29 days after 5 years).
  • Option to buy additional leave.
  • Excellent pension scheme and benefits, including retail discounts, car leasing, and salary sacrifice schemes.
  • Agile start-up payment of £150 and IT equipment provided for home working.

Interviews will be held on Wednesday 23rd September.

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Posted: September 5th, 2026