CUSTOMER SERVICES
£27,274- £29,542 per annum
Home-based role
Primarily home working, with two days per month on site and occasional additional attendance as required, up to 40% of working time.
Tamworth Borough Council – Customer Service Officer – Repairs Call Centre
Located in the heart of Staffordshire, Tamworth is a vibrant and well‑connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Working for Tamworth Borough Council means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment.
Our customer service centre is at the heart of our council services, and we are looking for an enthusiastic, highly motivated individual to join on our repairs call handling team on a temporary basis.
Each day brings a different challenge; you will need to be a great team player and confident communicator to flourish in this position.
This role requires contact with our service users via telephone or digital methods, such as web chat, email, and social media. You will take ownership for, and resolve, a wide range of enquiries relating to council services, predominantly for repairs and maintenance of our tenanted properties and corporate buildings. You will effectively signpost customers to partner agencies where necessary ensuring a seamless customer service experience.
You will possess the ability to work under pressure and proactively deal with challenging situations in a sensitive manner using your own initiative.
Flexibility around working patterns, excellent customer service skills and computer literacy are essential, as well as being able to embrace new ways of working and technologies by developing and promoting our digital services and supporting our customers with their online journey.
37 hours per week
Temporary contract for up to 12 months
- Excellent communication and interpersonal skills – telephone, in person & written.
- Ability to work effectively in a fast-paced environment both as part of a team and on own initiative.
- Confident in the use of computer systems.
- To have a knowledge and experience of local authority responsive repairs handling.
- Experience of dealing with difficult enquiries and problem solving.
- Strong attention to detail and accuracy in handling enquiries.
This is a home working contract and the majority of duties will be carried out at home, however, employees will be contractually required to attend site on two days per month for team meetings, 121 meetings, etc. Employees may also be required to attend a site for meetings, collaborative work or to undertake work related activities. Site attendance will constitute no more than 40% of working time and includes the contractual 2 days per month.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
Closing date: 6 September 2026
Interview date: 24 September 2026
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.
#J-18808-Ljbffr…