German Speaking Customer Service

German Speaking Customer Service Professional

Doncaster

£38,000 per annum

Monday – Friday | Full Time | Permanent

Are you fluent in German and passionate about delivering exceptional customer service?

We are currently recruiting for a German Speaking Customer Service Professional to join a growing and dynamic business based in Doncaster. This is an excellent opportunity for an experienced customer service professional who enjoys building strong customer relationships, resolving queries, and providing first-class support within an international environment.

Key Responsibilities:

• Acting as the first point of contact for German-speaking customers via phone, email, and online platforms.
• Managing customer enquiries, orders, and requests in a professional and timely manner.
• Building and maintaining strong relationships with customers across German-speaking regions.
• Processing orders accurately and ensuring all customer information is maintained within internal systems.
• Resolving customer complaints and issues efficiently while delivering excellent service.
• Liaising with internal departments including Sales, Logistics, Warehousing, and Finance to ensure customer expectations are met.
• Providing product and service information to customers.
• Maintaining accurate records of customer interactions and transactions.
• Supporting continuous improvement initiatives to enhance customer satisfaction and service delivery.

Skills & Experience Required:

• Fluent German and English language skills (written and verbal) are essential.
• Previous experience within a Customer Service, Customer Support, Account Management, or Administrative role.
• Strong communication and interpersonal skills.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously.
• Strong problem‑solving abilities and attention to detail.
• Proficient in Microsoft Office packages including Outlook, Word, and Excel.
• Experience working with CRM or ERP systems would be advantageous.
• A positive, proactive, and customer‑focused approach.

What’s On Offer:

• Competitive salary of £38,000.
• Monday to Friday working hours.
• Friendly and supportive team environment.
• Opportunities for career progression and development.
• Comprehensive training and onboarding programme.
• Company benefits package.

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