FCA-Regulated Customer Service Performance Coach

Lantern in Leeds seeks a Customer Service Performance Coach to develop Customer Service Representatives across debt purchase and servicing operations. You will deliver induction training, support academy cohorts, and provide ongoing coaching to ensure performance, quality, and regulatory compliance.

You will report to the Customer Service Training Delivery Manager and use coaching, facilitation, and development techniques to enhance knowledge and customer outcomes, while aligning with Lantern’s

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