Receptionist

The Receptionist / Administrative Assistant provides a welcoming and professional front-of-house service for the college while supporting the effective day-to-day administration of the organisation. The role acts as a key point of contact for learners, staff, families and external professionals. All interactions are handled with patience and professionalism.

• The Receptionist acts as the first point of contact for visitors, learners and staff.
• Manages incoming calls, emails and general enquiries efficiently and professionally.
• Maintains a secure reception area, including overseeing visitor sign-in procedures.
• Provides clear information to learners, parents/carers and external agencies.
• Carries out general administrative including filing, copying, data entry and document management.
• Maintains accurate and up-to-date learner records in line with data protection requirements.
• Organises and schedules meetings, appointments and college events.
• Prepares reports, letters, and official documentation as required.
• Interacts positively with learners, promoting a supportive and inclusive environment.
• Assists staff with administrative aspects of learner support plans and records.
• Responds calmly and appropriately to situations involving vulnerable learners.
• Manages and orders office supplies as needed.
• Supports attendance monitoring and reporting processes.

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