Company: Service Care Solutions Ltd
Location: Outwood
Job Description:
Service Care Solutions Ltd is seeking a Complaints Manager to lead the Customer Experience & Engagement Complaints Team in Redhill. The role is permanent, full-time and hybrid, with three office days per week, and a salary of £43,750 per year.
You will oversee fair resolution of formal complaints, use data to drive service improvements, coach staff, monitor performance, and collaborate across teams to deliver empathetic customer outcomes.
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Posted: September 5th, 2026