Senior Customer Complaints Lead (Hybrid)

Opus People Solutions Ltd is seeking a Senior Customer Complaints Coordinator for our client, Walsall Council. The role involves leading a professional complaints service, handling complex cases, and delivering timely, compliant responses.

The position is 37 hours per week with hybrid working after training. It is a temporary 3-month assignment, with a chance of extension. Basic DBS is required, and pay is £18.35 per hour PAYE.

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