Operational Standards & Customer Experience Lead

XC Trains Limited is seeking an Operational and Customer Standards Manager in Birmingham to lead the development and embedding of operational standards across our fleet and customer service functions. You will shape standards using operational insight, performance data and stakeholder feedback, ensuring practical and consistent application in real-world operations.

The role requires credibility in railway operations, strong leadership, and the ability to turn complex requirements into clear

#J-18808-Ljbffr…