Support colleagues in identifying opportunities to strengthen and grow client relationships through client planning, relationship mapping, client feedback programmes, gap analysis, marketing campaigns and client intelligence activitiesAssist client teams with business development opportunities by supporting proposals, capability statements, client plans and client commitment documentsSupport the delivery, growth and evaluation of the firm’s client listening programmesHelp translate client feedback into meaningful actions and improvementsAct as the primary contact for DACB’s Post Matter Review (PMR) programmeMaximise opportunities identified through client feedback and contribute to continuous process improvementPromote and encourage effective use of client development technologies and tools, including client listening platforms, CRM systems and engagement toolsDeliver training, communications and stakeholder engagement relating to client development technologiesAnalyse client and prospect dataProduce dashboards, reports and presentations with actionable insights and recommendations for client teams and business leadersContribute to the firm’s client development strategy
Requirements
- Previous experience within a business development, client development or client listening role
- Strong stakeholder management and relationship-building skills
- Excellent organisational skills with the ability to manage multiple priorities and deadlines
- Strong analytical skills, including the ability to interpret data and communicate insights effectively
- High levels of accuracy and attention to detail
- Strong written and verbal communication skills
- Proficiency across Microsoft Office applications, including Word, PowerPoint, Excel and Teams
- Experience within a legal or wider professional services environment (desirable)
- Experience using CRM systems and business development technologies (desirable)
- Knowledge of client feedback and client listening methodologies (desirable)
- Experience creating reports, presentations and data-driven recommendations (desirable)
- Proactive and resourceful approach
- Ability to work collaboratively while taking ownership of own workload
- Comfortable engaging with stakeholders at all levels
- Strong commercial awareness
- Genuine interest in understanding clients and helping teams deliver exceptional service
Core Competencies
Demonstrates expertise in client development and relationship management, with a strong focus on data analysis, stakeholder engagement, and the effective use of client development technologies. Proficient in creating actionable insights through reports and presentations to enhance client relationships and drive business growth.
Hard Skills
- Data Interpretation
- Report Creation
- Presentation Development
- Client Listening Methodologies
- Business Development
Soft Skills
- Relationship Building
- Organizational Skills
- Attention to Detail
- Communication Skills
- Proactive Approach
Industry Keywords
- Professional Services
- Client Intelligence
- Client Planning
- Gap Analysis
- Client Commitment Documents
Tools & Technologies
- Microsoft Office
- CRM Systems
- Client Listening Platforms
- Engagement Tools
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