Branch Banking Specialist — Customer Experience

Nationwide is recruiting a Customer Representative to support customers in branch, on the phone, and online. You will handle transactions, answer queries, and help customers choose banking products and digital tools that suit their needs. The role emphasizes service excellence, accuracy, and teamwork in a busy branch environment.

You’ll be part of a branch team serving communities, with a focus on fair, clear guidance and protecting customers’ money while adapting to different customer scenarios.

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