Service Coordination Lead – North & Scotland

KONE is seeking a Service Coordination Manager to lead the North & Scotland Service Coordination team. This is a busy, people-focused role where you’ll ensure engineers are supported with effective scheduling and customers receive excellent service.

You’ll manage day-to-day performance, coach your team, prioritise workloads and collaborate with Customer Service and Operations to drive improvements using data and feedback. Hybrid office-based role with 4 days in the office, 1 day from home.

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