Company: Shropshire Towns and Rural Housing
Location: Trowbridge
Job Description:
Selwood Housing is seeking a Customer Complaints Specialist to ensure fair, objective handling of complaints and to drive service improvements. You’ll coordinate cases from triage to resolution, supporting investigations and ensuring customers are informed throughout.
The role covers Housing Ombudsman cases, disrepair claims and data-driven service improvements, within a values-led team. The successful candidate will promote a positive complaints culture, deliver fair outcomes and maintain
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Posted: September 6th, 2026