Business Support Officer – SEND Access to Resources

• Manage referrals and workflow systems




• Support specialist placement administration




• Manage shared inboxes and respond to enquiries




• Maintain accurate databases and records




• Produce reports and management information




• Support meetings, panels and governance processes




• Process financial documentation and resolve queries




• Work closely with schools, providers, families and internal colleagues




• Support children and young people with SEND in accessing appropriate educational placements and resources

Requirements

• Experience providing administrative or business support




• Confidence using Microsoft Office, particularly Outlook, Word and Excel




• Excellent organisational and communication skills




• Ability to manage competing priorities and deadlines




• Strong attention to detail and accuracy




• Ability to build positive working relationships




• Ability to work independently and as part of a team




• 4 GCSEs (Grade A-C / 4-9) including English and Mathematics, or equivalent experience




• Strong ICT and administrative skills




• Ability to handle sensitive information confidentially




• Commitment to equality, diversity and excellent customer service




• Ability to attend County Hall for a minimum of 40% of the working week




• Successful applicant required to apply to the Disclosure and Barring Service (DBS) for a disclosure




• Role is not open to international sponsorship

Core Competencies

Demonstrates strong administrative and organizational capabilities, with proficiency in Microsoft Office applications and a commitment to maintaining accurate records and managing sensitive information. Ability to build positive relationships and support children and young people with SEND in educational settings.

Highest-signal resume keywords

• Microsoft Office Proficiency




• Administrative Support Experience




• Strong Organisational Skills




• Attention to Detail




• Customer Service Commitment

Hard Skills

• Database Management




• Report Production




• Financial Documentation Processing




• ICT Skills




• Record Keeping

Soft Skills

• Excellent Communication Skills




• Ability to Manage Competing Priorities




• Team Collaboration




• Independence




• Relationship Building

Certifications & Qualifications

• Disclosure and Barring Service (DBS) Application

Industry Keywords

• SEND




• Educational Placements




• Equality and Diversity




• Governance Processes




• Customer Service

Tools & Technologies

• Microsoft Outlook




• Microsoft Word




• Microsoft Excel

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