Introduction
Job Purpose:Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnelof visitor arrival; maintains security and telecommunications system.
About the Employer
Cygnet Law has been established for over 20 years and provides legal services throughout Redcar, Teesside and East Cleveland. Specialising in family and property law, Cygnet can cater for every legal problem a family could experience throughout their lifetime.
What You’ll Do
- Welcomes visitors by greeting them, in person or on the telephone, answering or referring enquiries.
- Maintains the firm’s security by following procedures, monitoring logbook and visitor’s book.
- To support all staff within the team.
- To show an active commitment to the firm’s equality and diversity policy, quality frameworks and health and safety procedures.
- Maintains safe and clean work area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Keeping all electronic and paper records up to date and in line with our compliance procedures, according to the Office Manual ie Case management systems and accounts packages.
- To assist in updating and maintenance of all central databases using a range of online tools.
- To actively participate in Continuous Professional Development including the introduction of new technologies to allow you to contribute effectively to the success of the firm.
- Dealing with client ID and documents, entering onto the case management system.
- Attending incoming and outgoing post each day.
- Stationery stock and ordering.
- Archiving of closed files.
- Contributes to team effort by accomplishing related results as needed.
Training Outcome
Career progression will be discussed at the end of the apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Creative
- Initiative
- Telephone Skills
- Microsoft Office Skills
Qualifications
- Essential – GCSE – English – 4 or above
- Essential – GCSE – Maths – 4 or above
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday 9am – 5pm
Expected Duration: 1 Year 6 Months
Training Provider: THE EDUCATION TRAINING COLLECTIVE
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