Company: Jobtailor
Location: London
Job Description:
Zopa seeks a senior leader to own and transform the end-to-end complaints operation across its multi-product digital bank. You will set standards for customer outcomes, quality, and regulatory control while guiding a high-performing team through a significant change journey.
Utilising data, forecasting and capacity planning, you will improve performance, scale operations and ensure sound judgment on complex, high-impact cases.
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Posted: September 6th, 2026