Head of Service Management – SaaS Incident & Operations

Zuno is seeking a hands-on Head of Service Management in London to build and own the Service Operations function. You will define scalable processes for incidents, crises and post-mortems, and act as Incident Manager during outages while guiding the application support team.

You will be responsible for governance, tooling, vendor relationships, and client communications during major incidents, adapting ITIL to a fast-paced SaaS environment.

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